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Cancellation Policy

Before beginning your treatment with You Matter Psychiatry, we want to make sure you understand and agree with our cancellation policy. It’s really important that you understand and agree to prevent any issues or misunderstandings in the future, since it is very strictly enforced and does come up. 24-hour Cancellation Policy What this Means for You: You Matter Psychiatry requires at least 24-hours’ notice if you’re going to need to cancel or reschedule an appointment, otherwise you’ll be charged a standard $100 fee to cover Dr. Smith Stasiak’s time. Why? This policy is important because, while in family practice, Dr. Smith Stasiak would see 30 patients a day, she now can see only 6-7 patients in a day! Your appointment requires Dr. Smith Stasiak to reserve the full duration of your scheduled time, which includes your session time, prescribing, collaboration with your other providers and clinical documentation. If you cancel with less than a 24-hour notice, Dr. Smith Stasiak loses an entire hour from her schedule, and someone else who may need her help misses out. It’s important for you to know that insurance doesn't pay for missed appointments, so when you miss your appointment, or don't cancel with 24-hour notice, regardless of the reason, Dr. Smith does not get paid and does not have a chance to schedule someone else who might need that appointment time. Everyone loses out. The fee is there to cover Dr. Smith Stasiak’s missed time and to keep this small practice open. We also want to make sure that you agree to the policy and understand how important it is so that we can, hopefully, prevent appointments from being missed. We are never upset with our clients when they miss appointments. We completely understand that life happens and it isn't your fault. The cancellation policy and fees are not a punishment. They are to cover the cost of missed time so that this small practice can keep going and we are able to provide our patients with the thoughtful care that they deserve. The fact that we elaborate on this might seem like overkill—thanks for bearing with us! We are happy that you, and all our clients, are fully on board with this policy, as this makes life so much easier for all of us!

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